At Seza Store, we want you to love your purchase! If you’re not completely satisfied, we’re here to help. Please read our Returns & Refunds Policy carefully.
1. Return Eligibility
We accept returns under the following conditions:
- Items must be returned within [X] days of receiving your order.
- Items must be unworn, unwashed, and in their original condition with tags and packaging intact.
- We do not accept returns for final sale items, undergarments, or accessories (for hygiene reasons).
2. How to Request a Return
- Contact our customer support at [email protected] with your order number and reason for return.
- We will provide return instructions, including the return address.
- Pack your item securely and ship it back using a trackable shipping method.
3. Return Shipping Costs
- Customers are responsible for return shipping fees unless the item is defective or incorrect.
- We recommend using a trackable shipping service, as we are not responsible for lost or delayed returns.
4. Refund Process
- Once we receive and inspect your return, we will notify you via email.
- Approved refunds will be processed to your original payment method within [X] business days.
- Shipping fees are non-refundable, except in cases of defective or incorrect items.
5. Exchanges
- If you wish to exchange an item for a different size or color, please contact us at [email protected].
- Exchanges are subject to availability. If the desired item is unavailable, a refund will be issued instead.
6. Damaged or Incorrect Items
- If you receive a defective or incorrect item, please email us at [email protected] within [X] days of receiving your order.
- Attach clear photos of the item and packaging, and we will arrange a replacement or refund at no additional cost.
7. Contact Us
If you have any questions about our Returns & Refunds Policy, feel free to reach out:
📩 Email: [email protected]
📍 Website: www.sezastore.com
We appreciate your understanding and support. Thank you for shopping with Seza Store! 💖