Here are some frequently asked questions to help you with your shopping experience. If you need further assistance, feel free to contact us at [email protected].
1. How can I place an order?
Simply browse our collections, select your desired items, add them to your cart, and proceed to checkout. Follow the payment instructions to complete your purchase.
2. What payment methods do you accept?
We accept major credit/debit cards, PayPal, and other secure payment methods available at checkout.
3. How can I track my order?
Once your order has been shipped, you will receive a confirmation email with a tracking number. Use this number to track your order on our website or the courier’s tracking page.
4. What is your shipping policy?
We offer worldwide shipping. Delivery times may vary depending on your location. You can check estimated delivery times at checkout.
5. Can I change or cancel my order after placing it?
If you need to modify or cancel your order, please contact us as soon as possible at [email protected]. Changes can only be made before your order has been processed and shipped.
6. What is your return and exchange policy?
We accept returns and exchanges within [X] days of receiving your order. Items must be unworn, unwashed, and in their original packaging. Please contact us at [email protected] for return instructions.
7. Do you offer refunds?
Yes, refunds are issued once we receive and inspect the returned item. Refunds will be processed back to your original payment method.
8. What if I receive a damaged or incorrect item?
We sincerely apologize for any inconvenience. Please contact us immediately at [email protected] with your order details and photos of the item, and we will resolve the issue as soon as possible.
9. How can I contact customer support?
You can reach us via email at [email protected], and our team will be happy to assist you.
Still have questions? Don’t hesitate to reach out to us – we’re here to help! 😊